Turn every customer interaction into measurable growth with AI-driven auditing, analytics, and coaching designed for modern contact centers.
Schedule a DemoAI-QMS by Omind.AI helps contact centers or BPOs replace manual reviews with intelligent automation that delivers measurable impact. This AI-powered call center quality management software automates audits, improves accuracy, and ensures compliance with every customer interaction. Through intuitive dashboards, real-time analytics, and actionable insights, it empowers leaders to make data-driven decisions that improve both CX and ROI. By auto-scoring 100% of calls and chats and enabling continuous coaching and feedback, AI-QMS transforms quality assurance into a powerful performance and revenue engine—scaling consistency and growth across every team.
AI-QMS delivers quantifiable improvements in performance, compliance, and CX
—fast enough to feel, big enough to measure.
Clients
Happy Employees
Over 216% improvement through consistent feedback and targeted coaching.
210% increase in sales per hour, proving QA automation drives revenue efficiency.
115% rise in weekly audits, expanding coverage without increasing QA headcount.
Higher audit frequency directly tied to stronger agent output and better business outcomes.
Experience automation that does more than audit—it builds confidence, consistency, and measurable performance.
Capture, evaluate, and optimize every customer touchpoint for reliable, unbiased QA coverage.
See real-time
performance trends and decision-ready insights in one unified view.
Deliver in-the-moment feedback that reinforces soft skills and ensures compliance.
Randomized, balanced evaluations that promote transparency and trust across QA programs.
AI-QMS replaces outdated manual processes with smart automation, helping teams build scalable, data-driven quality systems.
AI-driven checks
ensure every interaction aligns with policy and service standards.
Real-time analytics pinpoint improvement areas, while coaching boosts skill mastery and morale.
Automated workflows
remove redundancy, saving time and enhancing audit accuracy.
Transform raw
QA data into clear, actionable next steps that improve CX daily.
See how AI-QMS by Omind.AI automates audits, improves agent performance, and delivers measurable CX gains across every customer interaction.
Read expert opinions and practical guides on AI QA for contact centers, automation trends, QA reporting, and real-time agent coaching that redefine modern customer experience.
We’ve gathered the top questions from contact center leaders exploring automation, compliance, and AI-powered QA transformation.
AI-QMS by Omind.AI is an AI-powered contact center quality management platform that automates audits, ensures compliance, and enhances agent performance. It transforms manual QA into a data-driven system that boosts customer satisfaction, accuracy, and operational efficiency.
The platform replaces random sampling with automated, full-scale auditing across every channel. It uses speech analytics, sentiment detection, and dynamic scorecards to improve consistency, remove bias, and ensure every interaction is scored fairly and accurately.
Yes. AI-QMS provides real-time coaching insights and automated feedback that help agents refine tone, empathy, and communication quality. Continuous monitoring and training improve productivity, sales performance, and compliance within weeks of deployment.
AI-QMS adheres to global compliance standards, including SOC 2, PCI-DSS, and ISO frameworks. It maintains end-to-end encryption, detailed audit logs, and permission-based access—ensuring full data security and accountability for contact centers of any size.
Typical outcomes include 1.5× QA efficiency, +20% CX improvement, and 60% fewer escalations within the first month. Teams also achieve higher compliance scores and more accurate audit reporting through automated, bias-free quality management.
AI-QMS by Omind.AI automates audits, enhances compliance, and empowers contact centers with AI-powered quality management for smarter, human-centered customer experiences.
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